For Clients with a Field Nation license

FROM THE WORK ORDERS YOU’VE CREATED IN FIELD NATION, WE WILL:

• Leverage existing talent pools to source, screen, & assign qualified field engineers

• Confirm completion of pre-site visit tasks

• Ensure on-time arrival, requirement fulfillment, and satisfactory work order completion

• Remediate “backouts” and “no-shows”

• Communicate ticket status updates

AVAILABLE: Business days (Monday-Friday) 8 business hours in client-selected time zone

PRICING: Per work order. Minimum 50 work orders/month

For clients who need more

ALL THE SERVICES OF WORK ORDER ADMINISTRATION PLUS:

• We create work orders in Field Nation on your behalf

• Make order payments

• Arbitrate counteroffers

• Schedule visits according to prescribed parameters

• Create and manage talent pools

• Provide a quarterly performance review

AVAILABLE: Extended hours coverage up to 24x7x365

PRICING: Per work order. Minimum 100 work orders/month

For clients seeking a turnkey solution

A DEDICATED SUCCESS MANAGER WILL:

• Design templates & work orders

• Execute, manage, and refine end-to-end work order process

• Handle exceptions in accordance with agreed guidelines

• Create new and leverage proprietary field engineer talent pools

• Coordinate parts provisioning logistics

• Supervise field technician performance

• Ensure completion of quality work order deliverables

• Administer work order payments

• Analyze, review, and report on key metrics

• Conduct quarterly business review

AVAILABLE: All day, everyday 24x7x365

PRICING: Monthly fee

• ONBOARDING ADMINISTRATION

• PROJECT MANAGEMENT

• SERVICE DESK